Technology in a number of instances is able to reduce the dependence of processes on human beings. This is made possible through self service programmes many time through the help of the internet. For example there may be a HR module which serves the employees information on request. It may also allow employees to update the system and add their information as and when required. This in term reduces the nuimber of employees required to complete various transactions.
For example in a government department there may be web IT returns filing. Also one may have land records in computerised form which can be accessed via web and also reduce property related frauds.