Sell Solutions not Products

People sell PC as product. That can be made out by reading in the specification that OS provided with Compaq PC is DOS. What do I do with DOS. It simply isn't my need. I can't do anything with it. I need a PC with my required software in it. If I cant get it Croma or Dell showroom is of no use to me.To get the software loaded I have to deal with filthyly mannered and dangerous people in Mumbai. I may get conned or I may get murdered. Law and order situatilon is real bad in Mumbai. Recently on three days in a hattrick Mumbai policemen got a taste of lawlessness in the city. One got thrown of third floor , two got beaten at Kalina.Well if I want a solution I will know upfront what my TCO is going to be. Also I deal with less human interface and my CSI ( Customer Satisfaction Index) is pretty high.