Indian companies are slowly catching up with the west in offering quality services to their clients. Although the efforts are far and in between but are noticeable. For example redemption of Mutual Funds Units used to be a problem area with the Indian Market Regulator ( SEBI ) allowing upto 10 days but the MF companies usually redeeming in 1-3 days based on if you were present in a city or a rural area. But things are fast chaniging.
For example HDFC Mutual Fund House now has a facility wherein you can redeem or buy units through your ATM account. Cool for Instant Redemption and Buying of units. Also there were online Portals which deal with all types of Financial Products online.
Cool going for investors.